Ecelence provides services for configuration and day-to-day administration of your SAP servers. The service includes:

Full cycle implementation
Ecelence conducts feasibility study for business process driven architecture/landscape. The implementation analysis and planning with established procedures and standard definitions helps in a solid initial configuration of the systems. We undertake the complete basis support during implementation on change management, security, cutover management, and post production support.

Maintenance, support and performance tuning
Day-to-day continuous support to the business is undertaken with the help of 24x7 support teams, with the goal being to reduce issues and improve performance of the system. Backed by help desk management tools, efficient service backup and SLAs, we offer high value to our customers in managing their global support. Our onsite-offshore workforce combination provides a low cost model for this critical activity.

Upgrade
Ecelence has developed robust upgrade methodology and accelerator tool to confidently approach an upgrade project. Our process uses a step-by-step approach to avoid missing critical steps in an upgrade project and to prevent duplicate effort. It estimates time, cost and resource requirements early in the project eliminating any guess work in the planning stage. With an pool of subject matter experts with in-depth knowledge and expertise in mySAP ERP, Ecelence can help its customers reap maximum return on investment in an upgrade project.